improve issue template process

- Added config.yml for support sources outside of Github based on list from bigbluebutton.org
- Added comment to each issue template about this issue tracker not being for general support questions
- Deleted the general-issue.md template to try to steer support requests to the google groups/forums

.github/ISSUE_TEMPLATE/config.yml

+blank_issues_enabled: false
+contact_links:
+  - name: BigBlueButton Setup
+    url: https://groups.google.com/forum/#!forum/bigbluebutton-setup
+    about: Get help with installation, setup and configuration of a BigBlueButton server.
+  - name: BigBlueButton Users
+    url: https://groups.google.com/forum/#!forum/bigbluebutton-users
+    about: Get help and give feedback about using BigBlueButton.
+  - name: BigBlueButton Developers
+    url: https://groups.google.com/forum/#!forum/bigbluebutton-dev
+    about: Ask questions and share experiences with other BigBlueButton developers.
+  - name: Greenlight Frontend
+    url: https://github.com/bigbluebutton/greenlight/issues/
+    about: Issue tracker for the Greenlight frontend
+  - name: Commercial Support
+    url: https://bigbluebutton.org/commercial-support
+    abount: List of companies offering commercial BigBlueButton support
\ No newline at end of file

.github/ISSUE_TEMPLATE/core-issue.md

 ---
-name: Core Issue
+name: Server Core Issue
 about: Template for creating an issue with bbb-web, akka-apps, or other server component
 title: ''
 labels: ''
@@ -7,6 +7,9 @@ assignees: ''
 
 ---
 
+<!--PLEASE DO NOT FILE ISSUES FOR GENERAL SUPPORT QUESTIONS.
+This issue tracker is only for bbb development related issues.-->
+
 **Describe the bug**
 A clear and concise description of what the bug is.
 

.github/ISSUE_TEMPLATE/feature_request.md

@@ -7,6 +7,10 @@ assignees: ''
 
 ---
 
+<!--PLEASE DO NOT FILE ISSUES FOR GENERAL SUPPORT QUESTIONS.
+This issue tracker is only for bbb development related issues.
+Search for existing feature requests to avoid creating duplicates.-->
+
 **Is your feature request related to a problem? Please describe.**
 A clear and concise description of what the problem is. Ex. I'm always frustrated when [...]
 

.github/ISSUE_TEMPLATE/general-issue.md

----
-name: General Issue
-about: Template for a general BBB issue
-title: ''
-labels: ''
-assignees: ''
-
----
-
-**Describe the bug**
-A clear and concise description of what the bug is.
-
-**To Reproduce**
-Steps to reproduce the behavior:
-1. Go to '...'
-2. Click on '....'
-3. Scroll down to '....'
-4. See error
-
-**Expected behavior**
-A clear and concise description of what you expected to happen.
-
-**Actual behavior**
-A clear and concise description of what you expected to happen.
-
-**Screenshots**
-If applicable, add screenshots to help explain your problem.
-
-**Desktop (please complete the following information):**
- - OS: [e.g. Windows, Mac]
- - Browser [e.g. Chrome, Safari]
- - Version [e.g. 22]
-
-**Smartphone (please complete the following information):**
- - Device: [e.g. iPhone6]
- - OS: [e.g. iOS8.1]
- - Browser [e.g. stock browser, Safari]
- - Version [e.g. 22]
-
-**Additional context**
-Add any other context about the problem here.

.github/ISSUE_TEMPLATE/html5-issue.md

 ---
 name: HTML5 Issue
-about: Template for creating HTML5 Issue
+about: Template for creating HTML5 Issue (frontend which you see during a session, not Greenlight).
 title: ''
 labels: HTML5 Client
 assignees: ''
 
 ---
 
+<!--PLEASE DO NOT FILE ISSUES FOR GENERAL SUPPORT QUESTIONS.
+This issue tracker is only for bbb development related issues.-->
+
 **Describe the bug**
 A clear and concise description of what the bug is.
 

.github/ISSUE_TEMPLATE/installation-issue.md

 ---
-name: Installation issue
+name: Installation issue (not a support question)
 about: Template for issues encountered during installation
 title: ''
 labels: ''
@@ -7,12 +7,20 @@ assignees: ''
 
 ---
 
+<!--PLEASE DO NOT FILE ISSUES FOR GENERAL SUPPORT QUESTIONS.
+This issue tracker is only for bbb development related issues.
+For support of BBB installation problems ask in the forum: 
+https://groups.google.com/forum/#!forum/bigbluebutton-setup -->
+
 **Describe the bug**
 A clear and concise description of what the bug is.
 
 **Installation type**
 Did you install manually or did you use the bbb-install script?
 
+**Firewall and IP address type**
+Is your server behind a NAT or firewall? Does your BBB server have its own IPv4 addres?
+
 **Console output**
 Please include the full console output from the install.
 

.github/ISSUE_TEMPLATE/recording-issue.md

@@ -7,6 +7,9 @@ assignees: ''
 
 ---
 
+<!--PLEASE DO NOT FILE ISSUES FOR GENERAL SUPPORT QUESTIONS.
+This issue tracker is only for bbb development related issues.-->
+
 **Describe the bug**
 A clear and concise description of what the bug is.