From f265760fa40ce3d24eb70314419bbd3ed6c1d6b3 Mon Sep 17 00:00:00 2001 From: basisbit <hp.stefan@gmail.com> Date: Mon, 4 May 2020 12:39:37 +0200 Subject: [PATCH] improve issue template process - Added config.yml for support sources outside of Github based on list from bigbluebutton.org - Added comment to each issue template about this issue tracker not being for general support questions - Deleted the general-issue.md template to try to steer support requests to the google groups/forums --- .github/ISSUE_TEMPLATE/config.yml | 17 ++++++++ .github/ISSUE_TEMPLATE/core-issue.md | 5 ++- .github/ISSUE_TEMPLATE/feature_request.md | 4 ++ .github/ISSUE_TEMPLATE/general-issue.md | 41 -------------------- .github/ISSUE_TEMPLATE/html5-issue.md | 5 ++- .github/ISSUE_TEMPLATE/installation-issue.md | 10 ++++- .github/ISSUE_TEMPLATE/recording-issue.md | 3 ++ 7 files changed, 41 insertions(+), 44 deletions(-) create mode 100644 .github/ISSUE_TEMPLATE/config.yml delete mode 100644 .github/ISSUE_TEMPLATE/general-issue.md diff --git a/.github/ISSUE_TEMPLATE/config.yml b/.github/ISSUE_TEMPLATE/config.yml new file mode 100644 index 0000000000..82ddfb55ba --- /dev/null +++ b/.github/ISSUE_TEMPLATE/config.yml @@ -0,0 +1,17 @@ +blank_issues_enabled: false +contact_links: + - name: BigBlueButton Setup + url: https://groups.google.com/forum/#!forum/bigbluebutton-setup + about: Get help with installation, setup and configuration of a BigBlueButton server. + - name: BigBlueButton Users + url: https://groups.google.com/forum/#!forum/bigbluebutton-users + about: Get help and give feedback about using BigBlueButton. + - name: BigBlueButton Developers + url: https://groups.google.com/forum/#!forum/bigbluebutton-dev + about: Ask questions and share experiences with other BigBlueButton developers. + - name: Greenlight Frontend + url: https://github.com/bigbluebutton/greenlight/issues/ + about: Issue tracker for the Greenlight frontend + - name: Commercial Support + url: https://bigbluebutton.org/commercial-support + abount: List of companies offering commercial BigBlueButton support \ No newline at end of file diff --git a/.github/ISSUE_TEMPLATE/core-issue.md b/.github/ISSUE_TEMPLATE/core-issue.md index 54f52f9d37..4db433259f 100644 --- a/.github/ISSUE_TEMPLATE/core-issue.md +++ b/.github/ISSUE_TEMPLATE/core-issue.md @@ -1,5 +1,5 @@ --- -name: Core Issue +name: Server Core Issue about: Template for creating an issue with bbb-web, akka-apps, or other server component title: '' labels: '' @@ -7,6 +7,9 @@ assignees: '' --- +<!--PLEASE DO NOT FILE ISSUES FOR GENERAL SUPPORT QUESTIONS. +This issue tracker is only for bbb development related issues.--> + **Describe the bug** A clear and concise description of what the bug is. diff --git a/.github/ISSUE_TEMPLATE/feature_request.md b/.github/ISSUE_TEMPLATE/feature_request.md index 9843a1d8bf..8de1035758 100644 --- a/.github/ISSUE_TEMPLATE/feature_request.md +++ b/.github/ISSUE_TEMPLATE/feature_request.md @@ -7,6 +7,10 @@ assignees: '' --- +<!--PLEASE DO NOT FILE ISSUES FOR GENERAL SUPPORT QUESTIONS. +This issue tracker is only for bbb development related issues. +Search for existing feature requests to avoid creating duplicates.--> + **Is your feature request related to a problem? Please describe.** A clear and concise description of what the problem is. Ex. I'm always frustrated when [...] diff --git a/.github/ISSUE_TEMPLATE/general-issue.md b/.github/ISSUE_TEMPLATE/general-issue.md deleted file mode 100644 index 1a2e909f94..0000000000 --- a/.github/ISSUE_TEMPLATE/general-issue.md +++ /dev/null @@ -1,41 +0,0 @@ ---- -name: General Issue -about: Template for a general BBB issue -title: '' -labels: '' -assignees: '' - ---- - -**Describe the bug** -A clear and concise description of what the bug is. - -**To Reproduce** -Steps to reproduce the behavior: -1. Go to '...' -2. Click on '....' -3. Scroll down to '....' -4. See error - -**Expected behavior** -A clear and concise description of what you expected to happen. - -**Actual behavior** -A clear and concise description of what you expected to happen. - -**Screenshots** -If applicable, add screenshots to help explain your problem. - -**Desktop (please complete the following information):** - - OS: [e.g. Windows, Mac] - - Browser [e.g. Chrome, Safari] - - Version [e.g. 22] - -**Smartphone (please complete the following information):** - - Device: [e.g. iPhone6] - - OS: [e.g. iOS8.1] - - Browser [e.g. stock browser, Safari] - - Version [e.g. 22] - -**Additional context** -Add any other context about the problem here. diff --git a/.github/ISSUE_TEMPLATE/html5-issue.md b/.github/ISSUE_TEMPLATE/html5-issue.md index a2e6c60cad..5bd379cb59 100644 --- a/.github/ISSUE_TEMPLATE/html5-issue.md +++ b/.github/ISSUE_TEMPLATE/html5-issue.md @@ -1,12 +1,15 @@ --- name: HTML5 Issue -about: Template for creating HTML5 Issue +about: Template for creating HTML5 Issue (frontend which you see during a session, not Greenlight). title: '' labels: HTML5 Client assignees: '' --- +<!--PLEASE DO NOT FILE ISSUES FOR GENERAL SUPPORT QUESTIONS. +This issue tracker is only for bbb development related issues.--> + **Describe the bug** A clear and concise description of what the bug is. diff --git a/.github/ISSUE_TEMPLATE/installation-issue.md b/.github/ISSUE_TEMPLATE/installation-issue.md index ccfe3b006b..1dec426474 100644 --- a/.github/ISSUE_TEMPLATE/installation-issue.md +++ b/.github/ISSUE_TEMPLATE/installation-issue.md @@ -1,5 +1,5 @@ --- -name: Installation issue +name: Installation issue (not a support question) about: Template for issues encountered during installation title: '' labels: '' @@ -7,12 +7,20 @@ assignees: '' --- +<!--PLEASE DO NOT FILE ISSUES FOR GENERAL SUPPORT QUESTIONS. +This issue tracker is only for bbb development related issues. +For support of BBB installation problems ask in the forum: +https://groups.google.com/forum/#!forum/bigbluebutton-setup --> + **Describe the bug** A clear and concise description of what the bug is. **Installation type** Did you install manually or did you use the bbb-install script? +**Firewall and IP address type** +Is your server behind a NAT or firewall? Does your BBB server have its own IPv4 addres? + **Console output** Please include the full console output from the install. diff --git a/.github/ISSUE_TEMPLATE/recording-issue.md b/.github/ISSUE_TEMPLATE/recording-issue.md index 2df9e234ae..90f43147d5 100644 --- a/.github/ISSUE_TEMPLATE/recording-issue.md +++ b/.github/ISSUE_TEMPLATE/recording-issue.md @@ -7,6 +7,9 @@ assignees: '' --- +<!--PLEASE DO NOT FILE ISSUES FOR GENERAL SUPPORT QUESTIONS. +This issue tracker is only for bbb development related issues.--> + **Describe the bug** A clear and concise description of what the bug is. -- GitLab