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Update Support FAQs EN
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Nov 21, 2024
by
Roland Alton
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# fairkom Support [EN]
Before you contact us, please check for yourself:
1.
is my internet connection working?
2.
is the browser reasonably up-to-date (we recommend Firefox or
[
Chromium
](
https://chromium.woolyss.com/#windows-64-bit
)
)?
3.
have you tried clearing the browser cache (with Ctrl-Shift-R or F5)?
4.
have I read the FAQs?
---
title
:
Support FAQs EN
---
Before you contact fairkom, please check:
1.
Is my internet connection working?
2.
Is the browser reasonably up-to-date (we recommend Firefox or
[
Chromium
](
https://chromium.woolyss.com/#windows-64-bit
)
)?
3.
Have you tried clearing the browser cache (with Ctrl-Shift-R or F5)?
4.
Have I read the FAQs?
*
[
fairmeeting FAQs
](
https://git.fairkom.net/hosting/fairmeeting/-/wikis/
)
*
[
fairteaching FAQs
](
https://git.fairkom.net/hosting/fairteaching/-/wikis/home
)
*
[
fairlogin FAQs
](
https://www.fairkom.eu/en/fairlogin
)
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...
@@ -47,13 +48,13 @@ If general questions are asked on the [fairapps support channel](https://faircha
## Option 3 (if it is absolutely necessary): Write an e-mail
*only for customers with a
corresponding
support agreement*
*only for customers with a
n additional
support agreement*
For fairkom cloud services write to support [ät] fairkom.eu . Please do not send any personal data or passwords.
## Option 4 (if nothing works at all): Call
*only for customers with a
corresponding
support agreement*
*only for customers with a
additional
support agreement*
Telephone support is available on +43 508020 800 and from Germany on +49 40401900 9 (subject to availability and service level agreement).
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