Update Support FAQs EN authored by Roland Alton's avatar Roland Alton
# fairkom Support [EN] ---
title: Support FAQs EN
Before you contact us, please check for yourself: ---
Before you contact fairkom, please check:
1. is my internet connection working?
2. is the browser reasonably up-to-date (we recommend Firefox or [Chromium](https://chromium.woolyss.com/#windows-64-bit))? 1. Is my internet connection working?
3. have you tried clearing the browser cache (with Ctrl-Shift-R or F5)? 2. Is the browser reasonably up-to-date (we recommend Firefox or [Chromium](https://chromium.woolyss.com/#windows-64-bit))?
4. have I read the FAQs? 3. Have you tried clearing the browser cache (with Ctrl-Shift-R or F5)?
4. Have I read the FAQs?
* [fairmeeting FAQs](https://git.fairkom.net/hosting/fairmeeting/-/wikis/) * [fairmeeting FAQs](https://git.fairkom.net/hosting/fairmeeting/-/wikis/)
* [fairteaching FAQs](https://git.fairkom.net/hosting/fairteaching/-/wikis/home) * [fairteaching FAQs](https://git.fairkom.net/hosting/fairteaching/-/wikis/home)
* [fairlogin FAQs](https://www.fairkom.eu/en/fairlogin) * [fairlogin FAQs](https://www.fairkom.eu/en/fairlogin)
...@@ -47,13 +48,13 @@ If general questions are asked on the [fairapps support channel](https://faircha ...@@ -47,13 +48,13 @@ If general questions are asked on the [fairapps support channel](https://faircha
## Option 3 (if it is absolutely necessary): Write an e-mail ## Option 3 (if it is absolutely necessary): Write an e-mail
*only for customers with a corresponding support agreement* *only for customers with an additional support agreement*
For fairkom cloud services write to support [ät] fairkom.eu . Please do not send any personal data or passwords. For fairkom cloud services write to support [ät] fairkom.eu . Please do not send any personal data or passwords.
## Option 4 (if nothing works at all): Call ## Option 4 (if nothing works at all): Call
*only for customers with a corresponding support agreement* *only for customers with a additional support agreement*
Telephone support is available on +43 508020 800 and from Germany on +49 40401900 9 (subject to availability and service level agreement). Telephone support is available on +43 508020 800 and from Germany on +49 40401900 9 (subject to availability and service level agreement).
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