We offer e-mail accounts for existing customers or in combination with other products, either on your own domain or with the domain '@fairkom.net'.
We offer e-mail accounts for existing customers or in combination with other products, either on your own domain or with the domain '@fairkom.net'.
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@@ -21,49 +20,43 @@ Accounts with other domains are first created in [ISPconfig](https://isp.fairkom
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@@ -21,49 +20,43 @@ Accounts with other domains are first created in [ISPconfig](https://isp.fairkom
If you want to read the emails on your notebook / computer / smartphone or in the faircloud, use the following configuration in your email program. We recommend the 'IMAP protocol', so you see the same mail folders everywhere.
If you want to read the emails on your notebook / computer / smartphone or in the faircloud, use the following configuration in your email program. We recommend the 'IMAP protocol', so you see the same mail folders everywhere.
**First of all you need to "activate" the e-mail address here [ISPconfig](https://isp.fairkom.net/login/)**
**First of all you need to "activate" the e-mail address here **[**ISPconfig**](https://isp.fairkom.net/login/)
### Incoming mail Server
### Incoming mail Server
`mail.fairkom.net`\
`mail.fairkom.net`
(it works also for allmenda.net, fairmail.eu, imap.fairkom.net, but of course only for mail accounts which are located on fairkom servers, otherwise specify the server of your provider!)\
(it works also for allmenda.net, fairmail.eu, imap.fairkom.net, but of course only for mail accounts which are located on fairkom servers, otherwise specify the server of your provider!)
IMAP port: `143` (STARTTLS/PLAIN) or `993` (TLS for IMAPS support)\
IMAP port: `143` (STARTTLS/PLAIN) or `993` (TLS for IMAPS support)
(alternatively you could fetch mails with the POP protocol on port: `110`, `995` is also possible, but POP is not recommended anymore)
(alternatively you could fetch mails with the POP protocol on port: `110`, `995` is also possible, but POP is not recommended anymore)
user: `firstname.lastname@domain.eu`
user: `firstname.lastname@domain.eu`
password: `xyz`
password: `xyz`
### Outgoing mail server
### Outgoing mail server
`mail.fairkom.net` (supports STARTTLS and PLAIN authentication) (the domains allmenda.net, fairmail.eu, imap.fairkom.net also work, but of course only for mail accounts which are located on fairkom servers, otherwise specify the server of your provider!)\
`mail.fairkom.net` (supports STARTTLS and PLAIN authentication)
smtp port `587` (and not 25 or 456 as Outlook suggests)\
(the domains allmenda.net, fairmail.eu, imap.fairkom.net also work, but of course only for mail accounts which are located on fairkom servers, otherwise specify the server of your provider!)
smtp port `587` (and not 25 or 456 as Outlook suggests)
outgoing mail server requires authentication with user and password as above.
outgoing mail server requires authentication with user and password as above.
Security: `STARTTLS` (or SSL e.g. with Evolution), with Outlook: `Select automatically`.
Security: `STARTTLS` (or SSL e.g. with Evolution), with Outlook: `Select automatically`.
## Email clients
## Email clients
Here we explain what to consider for individual e-mail programs. fairkom is giving support only for open source based e-mail clients. If you have problems with Outlook please contact your Microsoft support partner.
Here we explain what to consider for individual e-mail programs. fairkom is giving support only for open source based e-mail clients. If you have problems with Outlook please contact your Microsoft support partner.
### Desktop: Thunderbird
### Desktop: Thunderbird
As e-mail program for Windows or Linux we recommend Thunderbird, for this we have prepared the above settings for an automatic configuration.\
As e-mail program for Windows or Linux we recommend Thunderbird, for this we have prepared the above settings for an automatic configuration.
If you need to move data, please do it manually (clean out the old IMAP folder and create archives in local folders, then move the rest to the new IMAP account).
If you need to move data, please do it manually (clean out the old IMAP folder and create archives in local folders, then move the rest to the new IMAP account).
The IMAP folders are: Inbox=Inbox, Sent=Sent, Trash=Trash.
The IMAP folders are: Inbox=Inbox, Sent=Sent, Trash=Trash.
The old Outlook was areal desktop software that allowed you to simply add an IMAP account.
The new Outlook is more or less a web client to a Cloud Service at Microsoft. If you add an additional (external) account, then you give Micorosft your password and also they will read the content of your mail. See this \[video\](https://www.youtube.com/watch?app=desktop&v=cX6rBoegaMg).
### Smartphones
### Smartphones
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@@ -77,16 +70,13 @@ You can also use the built-in mail program, for this you need to set up an `Exch
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@@ -77,16 +70,13 @@ You can also use the built-in mail program, for this you need to set up an `Exch
There you can add and manage also additional e-mail accounts, even from other providers (e.g. gmx, gmail). This gives you a unique access to all your emails in faircloud and allows you to retrieve or send mails.
There you can add and manage also additional e-mail accounts, even from other providers (e.g. gmx, gmail). This gives you a unique access to all your emails in faircloud and allows you to retrieve or send mails.
## Forwarding & Out of Office Notification
## Forwarding & Out of Office Notification
In faircloud you have to activate the `SIEVE` server in the Mail App in the account settings (with default setting IMAP authentication on SIEVE port `4190`). Then an absence notification can be defined, the corresponding [SIEVE rule](https://de.wikipedia.org/wiki/Sieve) will be displayed as well.
In faircloud you have to activate the `SIEVE` server in the Mail App in the account settings (with default setting IMAP authentication on SIEVE port `4190`). Then an absence notification can be defined, the corresponding [SIEVE rule](https://de.wikipedia.org/wiki/Sieve) will be displayed as well.
It is also possible to create an out of office note in ISPconfig. For this you have to log in to [https://isp.fairkom.net/login/](https://isp.fairkom.net/login/)(maybe an incognito tab is necessary) with your email address and the corresponding password (Attention: not the password for fairlogin!). There under the menu item 'autoresponder' you can set up the out-of-office notification.
It is also possible to create an out of office note in ISPconfig. For this you have to log in to https://isp.fairkom.net/login/ (maybe an incognito tab is necessary) with your email address and the corresponding password (Attention: not the password for fairlogin!). There under the menu item 'autoresponder' you can set up the out-of-office notification.
## Sign and encrypt e-mails
## Sign and encrypt e-mails
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@@ -104,7 +94,9 @@ We recommend not to write e-mails to more than 20 recipients. Otherwise spam sus
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@@ -104,7 +94,9 @@ We recommend not to write e-mails to more than 20 recipients. Otherwise spam sus
All e-mails are checked by fairkom for viruses and spam. In the ISPconfig there are gradations for this, which we set to 'Normal'. To prevent spam you can add the following rule in your e-mail program:
All e-mails are checked by fairkom for viruses and spam. In the ISPconfig there are gradations for this, which we set to 'Normal'. To prevent spam you can add the following rule in your e-mail program:
```
X-Spam-Flag: YES
X-Spam-Flag: YES
```
Most e-mail programs filter automatically anyway.
Most e-mail programs filter automatically anyway.
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@@ -112,9 +104,6 @@ Most e-mail programs filter automatically anyway.
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@@ -112,9 +104,6 @@ Most e-mail programs filter automatically anyway.
Log in to [ISPconfig](https://isp.fairkom.net/) with your e-mail address and password to change your password. Sometimes you have to do this in an anonymous browser window.
Log in to [ISPconfig](https://isp.fairkom.net/) with your e-mail address and password to change your password. Sometimes you have to do this in an anonymous browser window.
## E-mail access blocked?
## E-mail access blocked?
If someone wants to retrieve e-mails from a provider whose IP range is blocked, they can open the IMAP port if an e-mail (e.g. to themselves) is sent shortly beforehand (port-knocking) - provided the IP range is not also on an e-mail blacklist. We block some IP ranges if bot attacks frequently come from them.
If the problem persists, please create a support ticket at https://git.fairkom.net/hosting/support/-/issues stating your IP address. This can be found, for example, via fairsuch.net with the search term IP.
If someone wants to retrieve e-mails from a provider whose IP range is blocked, they can open the IMAP port if an e-mail (e.g. to themselves) is sent shortly beforehand (port-knocking) - provided the IP range is not also on an e-mail blacklist. We block some IP ranges if bot attacks frequently come from them. If the problem persists, please create a support ticket at https://git.fairkom.net/hosting/support/-/issues stating your IP address. This can be found, for example, via fairsuch.net with the search term IP. With some hotel or guest WLANs, the ports for e-mail are generally blocked; with some companies, e-mails can only be retrieved from the company's own server (firewall precaution). So if only port 443 is open for the web, we recommend setting up the e-mail account in the faircloud and working via it while on the move.
With some hotel or guest WLANs, the ports for e-mail are generally blocked; with some companies, e-mails can only be retrieved from the company's own server (firewall precaution).
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So if only port 443 is open for the web, we recommend setting up the e-mail account in the faircloud and working via it while on the move.
