How to block / report violating content / user
We sometimes get this questions by app stores
Reasons of violation
Issue with your app
Your app contains or features User Generated Content (UGC) that isn’t compliant with the User Generated Content policy.
Issue details
We found an issue in the following area(s):
In-app experience: Please see attached screenshot com.osalliance.rocketchatMobile-InAppExperience-415.png
Please note that user-generated content is content that users contribute to an app, and which is visible to or accessible by at least a subset of the app's users. This includes, but is not limited to user profiles, comments, media, posts, etc.
As such, our guidelines require that apps containing UGC content, whether or not it is the app’s primary purpose, MUST have the following features/functionalities:
Provide an in-app system for reporting objectionable UGC and users:
Allows users to report/flag potential violating content.
Allows users to report/flag other users for potential violations.
Provide an in-app system for blocking objectionable UGC and users:
Allows users to remove/block potential violating content.
Allows users to remove/block other users for potential violations.
During our review of your app, we found objectionable content and/or potentially missing UGC features. We kindly ask that you re-check your app and make sure that ALL these functionalities are in place for your users. We also ask that you review the User Generated Content policy to ensure your app features ALL the requirements outlined in the help article.
If your app is missing one or more of the UGC features, make sure you add them to your app before resubmission.
We recommend that all required functionalities are labeled and/or designed in a way that is clear for the users to avoid confusion. You can self-resolve this issue by ensuring all required UGC features are properly implemented. If your issue has already been resolved, OR if you have updated your app on Play Console and submitted them for review, no further action is required from you and you do not need to reach out to us.
If you’ve reviewed the UGC policy and feel our decision may have been in error because all the UGC required features in your app actually exist and are reasonably identifiable to your users, please reach out to our policy support team.