*[E-Mail Konto verwalten](E-Mail-FAQs) DE | [EN](E-Mail-FAQs-EN)
5. Is the service available? See our [Cloud status page](https://uptime.fairkom.net/status/fairapps). Sometimes we have to carry out maintenance work.
**We NEVER ASK FOR A PASSWORD** If such a request is made in our name, it is most likely a so-called “fishing” attack! You can reset a password yourself at https://fairapps.net in your profile.
If you would like to report an error or request, you have the following options:
## Option 1 (preferred): Create an issue in the appropriate gitlab project
It is most practical for us if you report your issue directly to the corresponding [service](https://git.fairkom.net/hosting/):
You have to log in with fairlogin at the top right of the gitlab site. Then you can also search for all [services and projects](https://git.fairkom.net/hosting/). You can then conveniently reply to notifications from the support team by email.
The problem or request should always include:
- Type and version of the operating system (Windows, Linux, OSX, Android, iOS)
- Browser and version for web services
- Possibly a screenshot
- Select the 'Support' label on the right
- Never send a password, we will never ask for one
Please check beforehand whether someone has already reported the same problem, then write about it in that issue.
## Option 2: Chat - write a message
If general questions are asked on the [fairapps support channel](https://fairchat.net/channel/fairapps), they may be answered there by the community or directly by fairkom technicians. This way it adds value for everyone.
## Option 3 (if it is absolutely necessary): Write an e-mail
*only for customers with a corresponding support agreement*
For fairkom cloud services write to support [ät] fairkom.eu . Please do not send any personal data or passwords.
## Option 4 (if nothing works at all): Call
*only for customers with a corresponding support agreement*
Telephone support is available on +43 508020 800 and from Germany on +49 40401900 9 (subject to availability and service level agreement).
## Book fairkom support
Order Premium Support packages [here](https://www.fairkom.eu/premium-support).
## fairkom support conditions
We are committed to your concerns and usually get back to you on the same or next working day.
As a rule, support is subject to a charge and is billed every quarter of an hour, unless the error is within the scope of fairkom. In any case, support for desktop applications, smartphones or problems caused by operating errors or more complex usage scenarios are subject to a charge. As we work almost exclusively with open source software, we only offer limited support for Windows users, but can arrange partners who are good at this. Anyway, we recommend Ubuntu Linux on the desktop (Xubuntu is particularly lean and resource-saving), which is based on Debian Linux that we also use on our servers.
## fairkom conflict resolution
If there is content on one of our platforms that has been illegally uploaded or is particularly offensive or objectionable, please send an e-mail message to support[ät]fairkom.eu stating exactly on which platform and when the observation was made. We will then try to contact the user responsible in order to clarify the case.
