@@ -113,6 +113,8 @@ Most e-mail programs filter automatically anyway.
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@@ -113,6 +113,8 @@ Most e-mail programs filter automatically anyway.
Log in to [ISPconfig](https://isp.fairkom.net/) with your e-mail address and password to change your password. Sometimes you have to do this in an anonymous browser window.
Log in to [ISPconfig](https://isp.fairkom.net/) with your e-mail address and password to change your password. Sometimes you have to do this in an anonymous browser window.
## E-mail retrieval blocked?
## E-mail access blocked?
If someone wants to retrieve e-mails from a provider whose IP range is blocked, they can open the IMAP port if an e-mail (e.g. to themselves) is sent shortly beforehand (port-knocking) - provided the IP range is not also on an e-mail blacklist. We block some IP ranges if bot attacks frequently come from them.
If someone wants to retrieve e-mails from a provider whose IP range is blocked, he:she can open the IMAP port if an e-mail (e.g. to herself) is sent (port-knocking) shortly before - provided the IP range is not also on an e-mail blacklist. We block some IP ranges if there are frequent bot attacks coming from them. If the problem persists for a longer time, please create a support ticket on `https://git.fairkom.net/hosting/support/-/issues` with the IP address, which can be found out e.g. via [fairsuch.net](fairsuch.net) with the search term `IP`.
If the problem persists, please create a support ticket at https://git.fairkom.net/hosting/support/-/issues stating your IP address. This can be found, for example, via fairsuch.net with the search term IP.
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With some hotel or guest WLANs, the ports for e-mail are generally blocked; with some companies, e-mails can only be retrieved from the company's own server (firewall precaution).
So if only port 443 is open for the web, we recommend setting up the e-mail account in the faircloud and working via it while on the move.
