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### I sell a digital / virtual product, can I automate its delivery in FairMarket?
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- Yes, with the Email Template field. You can create an email that will be sent every time a payment is confirmed. In that email you can include a download link or instructions to access a download. You can also include attachments, but the email is not suitable for transmitting large files, although if it is a few kilobytes it is possible.
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### The transaction didn't go through. How can I return the faircoin?
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- If for whatever reason - for example you couldn't deliver the product or provide the service or there was some problem with payment, the faircoin paid by the customer might get stuck in our internal system. If so, contact us - as a merchant you can do this directly in your [https://market.fair.coop/web#menu_id=102 | Messaging] area when logged in.
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## More Support
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- Email: market@market.fair.coop
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